Privacy Policy

Phinisi Hospitality Privacy Policy

Welcome to Phinisi Hospitality. We operate a collection of premier hotel properties and provide reservation services through our website and the PHICARD mobile application. Phinisi Hospitality deeply values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, the PHICARD app, and your other interactions with Phinisi Hospitality.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

  1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  1. Personal Information You Directly Provide
  • Account and Profile Information: When you register or use the PHICARD app, we collect information such as your full name, email address, phone number, home address, date of birth, and other relevant identification information (e.g., ID or passport number for check-in purposes).
  • Reservation Information: When you make a reservation through our website or the PHICARD app, we collect details like your arrival and departure dates, room preferences, number of guests, and payment information (e.g., credit card number, expiration date, and security code – however, we do not store credit card details directly; these are processed by secure third-party payment providers).
  • Communications: We collect information you provide when communicating with us via email, phone, contact forms, or in-app chat features.
  • Reviews and Feedback: Information you provide when writing reviews, giving feedback, or participating in surveys.
  1. Information Collected Automatically
  • Device Information: We collect information about the device you use to access our services, including device model, operating system, unique device identifiers, and mobile network information.
  • Usage Data: We collect information about how you interact with our services, including the pages you visit, features you use, access times, and your IP address.
  • Location Data (optional): With your permission, the PHICARD app may collect precise location information from your device to provide location-based services (e.g., finding the nearest hotel or automated check-in). You can disable location collection at any time through your device settings.
  • Log Files: Our servers automatically record standard information sent by your browser or app whenever you visit our services. This includes your IP address, browser type, internet service provider (ISP), referring/exit pages, and date/time stamps.
  1. Information from Third Parties

We may receive information about you from third parties, such as online travel agencies (OTAs) through whom you make reservations, or payment service providers who facilitate your transactions. This information is subject to the privacy policies of those third parties.

  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Managing Services: To process your reservations, manage your PHICARD account, facilitate check-in and check-out, and provide hotel services and amenities.
  • Improving User Experience: To personalize your experience, understand your preferences, and customize our content and offerings.
  • Communication: To send you reservation confirmations, service updates, important information, promotions, and special offers that may be of interest to you.
  • Marketing and Promotions: To send marketing communications about products, services, offers, and events from Phinisi Hospitality and our trusted partners, in accordance with your communication preferences.
  • Analytics and Development: To analyze usage trends, track user activity, enhance the functionality of our PHICARD app and website, and develop new products and services.
  • Security and Fraud Prevention: To protect our properties, guests, and employees from fraudulent or unauthorized activities.
  • Legal Compliance: To comply with legal obligations, applicable regulations, law enforcement requests, and legal processes.
  1. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following situations:

  • Affiliates and Hotel Properties: Your information may be shared among the hotel properties and affiliated entities within the Phinisi Hospitality group for operational purposes and to provide integrated services.
  • Third-Party Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT service providers, data analytics providers, marketing agencies, and customer service providers. These service providers only have access to information necessary to perform their functions and are bound by confidentiality obligations.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be part of the transferred assets.
  • Legal Compliance and Protection: We may disclose your information if required by law, in response to legal process (e.g., a court order or subpoena), or if we believe that such disclosure is necessary to protect the rights, property, or safety of Phinisi Hospitality, our guests, or the public.
  • With Your Consent: We may disclose your information to other third parties with your explicit consent.
  1. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes data encryption, firewalls, access controls, and other security practices. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete information about you.
  • Erasure: The right to request that we delete your personal information under certain circumstances (the “right to be forgotten”).
  • Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
  • Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact details provided below. We will process your request in accordance with applicable law.

  1. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to remove that information from our servers.

  1. Links to Third-Party Websites

Our website and app may contain links to third-party websites. This Privacy Policy does not apply to such websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on our website and app with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phinisi Hospitality Jl. Metro Tanjung Bunga, No.2, Makassar, Sulawesi Selatan Email: info@phinisihospitality.com Phone: +62 411 3663 222

Phinisi Hospitality Cookie Policy

This Cookie Policy explains how Phinisi Hospitality (“we,” “our,” or “us”) uses cookies and similar tracking technologies on our website and in the PHICARD mobile application.

  1. What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

  1. How We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

  • Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website and the PHICARD app. They enable you to navigate the site and use its features, such as accessing secure areas and making reservations. Without these cookies, services you have asked for cannot be provided.
  • Performance/Analytical Cookies: These cookies collect information about how you use our website and app, such as which pages you visit most often and if you get error messages from web pages. These cookies do not collect information that personally identifies you. All information collected by these cookies is aggregated and anonymous. They are only used to improve how our website and app work.
  • Functionality Cookies: These cookies allow our website and the PHICARD app to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
  • Marketing/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission.
  1. Types of Cookies We Use
  • Session Cookies: These are temporary cookies that remain on your device until you close your web browser. They are used to maintain information that needs to be remembered during your browser session.
  • Persistent Cookies: These are cookies that remain on your device for a longer period or until you manually delete them. They are used to remember your preferences or to enable certain functionalities like automatic login.
  1. Third-Party Cookies

We may also use cookies from trusted third parties (e.g., Google Analytics, advertising providers) to help us analyze how users interact with our services and for marketing purposes. These cookies are set and managed by those third parties, and they are subject to their own privacy policies.

  1. How to Manage Your Cookie Preferences

You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

  • Browser Settings: You can manage cookies through your browser settings. Each browser has a different way of doing this, so please refer to your browser’s help menu to learn how to change your cookie preferences. Please note that turning off cookies may affect the functionality of our website and the PHICARD app.
  • PHICARD App Settings: Certain cookies or tracking technologies within the PHICARD app may be managed through the in-app privacy settings.
  • Third-Party Tools: You may also use third-party tools like http://www.aboutads.info/choices or http://www.youronlinechoices.com/ to manage interest-based advertising preferences.
  1. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. We will post the revised version on our website and app with a revised “Last Updated” date. We encourage you to review this Cookie Policy periodically.

  1. Contact Us

If you have any questions or concerns about this Cookie Policy, please contact us at:

Phinisi Hospitality Email: info@phinisihospitality.com

 

Copyright(C) since 2018. All rights reserved.
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